SECURA Sucks Customer Reviews and Feedback

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SECURA Insurance is a mutual insurance company in the United States that offers property and casualty insurance through independent insurance agents in 13 states. The company focuses on insurance for businesses, homes and autos, farms, non-profit organizations, and special events. The company headquarters is located in Fox Crossing, Wisconsin, with an additional office located in Middleton, Wisconsin. SECURA employs approximately 700 people.

A customer they lost talks about SECURA in a review "If you have to deal with someone with Secura Insurance get an attorney before filing a claim or dealing with their adjusters or claim representatives. They are very aggressive in their tactics when you are the most vulnerable after an accident. If you find you have to deal with them, make your first call be to an attorney and get advice. Then follow it. They will take advantage of you."

Reviews

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Former Employee - Anonymous Employee says

"Greed trumps ethics, every time. Narcissism trumps honesty, every time. Back stabbing trumps communication, every time. And lies trump accountability, every time."

Former Employee - Anonymous Employee says

"Leadership is top heavy and self serving. Company employs a strict corporate parenting model and is entrenched in 110+ years of progressive dysfunction. Promises are made with ease, as there is no intent to deliver on them."

Current Employee - Anonymous Employee says

"Hard to move up. Prides themselves on promoting from within yet they first look at external candidates. Lose a lot of good talent because of this. Lack of communication when applying internally."

Former Employee - Anonymous Employee says

"Backstabbing and bullying is a major problem here. If you are not chosen as a favorite right off the bat, you will have to live in the shadows of the popular people. It's a lot like middle school. Management joins right in."

Current Employee - Anonymous Employee says

"Management allows personal agendas and backstabbing to occur that can undermine strategic and operational plans. This company always trashes ex-employees even if they were superior performers."

Former Employee - Claims says

"To top management heavy. Computer issues always."

Current Employee - Claims says

"If you are not immediately picked as a chosen future leader within the first 1-2 months after your hire, you will not advance as promised. There are some supervisors in claims who not only have no idea about the subject matter that they preside over, but also enjoy intimidating their direct reports. There is a supervisor in Workers Compensation who has only been there for 3-4 years, but has fired at least 6-7 people--and many others have left the department because of her. Her leadership skills are non-existent and the morale in this department is a reflection of her."

Former Employee - Claims says

"Much of the management structure is inexperienced in the technical details of the departments that they lead. Instead of trusting associates to make the right decisions and leaning on the experience of their direct reports, management sees knowledge as a threat and actively seeks ways to undermine and intimidate those people (yes, workers comp I am looking your way). Working in departments like these are demoralizing. It wasn't until I left Secura that I realized how backwards they are."

says

"Middle management ethics are questionable and unpredictable."

Former Employee - Underwriter says

"Siloing, growing too fast for the level of experience placed into leadership"

Marketing (Former Employee) says

"The adage, "If it sounds too good to be true ..." must have been designed with SECURA Insurance in mind. Their warm-fuzzy words include everything anyone would want to hear, especially from a company in an industry known to be fraught with liars, thieves, and greed mongers.In reality, working at SECURA will require you to abandon any expectation that your leaders will do what they say. You will observe highly unethical behavior from some of the most arrogant and self-serving people you can imagine. And, even if you're a talented, hard-working and often-praised employee, if you speak to any of it, you will join me in the unemployment line.lovely grounds, on-site cafedeceptive leadership; devolving culture; showing all the signs of a company in deep trouble"

Insurance Specialist (Current Employee) says

"The company says that it promotes from within and is all about the employees. This doesn’t seem to be the case as they have hired more from the outside than keeping experienced employees and moving them up."

Customer Service Representative (Former Employee) says

"This was a great company to work for but they closed their doors to the Michigan office and moved the company to the home office in Wisconsin. Overall this was a productive and caring company."

Claims Adjuster (Former Employee) says

"Recruited away from my prior employer to make more money and handle a larger claim territory at Secura, and I regret it everyday. After 2.5 years, I was needlessly terminated over one claim. An extensive delay by an independent appraiser caused our insured to complain to upper management, and I was the casualty. No prior documented improvement plans, no systematic issues, a recent shining review and raise, 17.5 years in the claims industry, all gone. I'm the third person on our team to be terminated in the 2.5 years I was there, not including my predecessor. Successful company, but moments like this remind you of what you're really worth to a company. Watch your back!Good payVindictive management"

Housekeeping (Former Employee) says

"A typical day at work consisted of cleaning, vacuuming, dusting, etc. I learned that with the right people some of the worst jobs can still be fun. My supervisor and basically anyone higher up then me which would almost be everyone, seeing I was only a housekeeper, were the nicest people ever. Very friendly and great working environment. All of my co-workers and basically anyone I talked to were very friendly and nice. The hardest part of the job was probably when people got a little messy in the bathrooms but other then that I would go back to that place in a heartbeat. Was the most enjoyable and fun job I ever had and I thought it was pretty neat that my first job was the best."

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